Data Center Technician

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Primary Tasks

Hardware Planning

• Coordinate and plan placement of all hardware installed in the data centre

• Ensure compliance with hardware specification requirements including density management, installation policies and best practices for hardware

• Responsible for grid location mapping

• Ensure density mapping per pre-defined standards

• Provide management reporting as required

• Rack design

• Ensure hot/cold aisle containment and/or placement ensuring efficient utilization of cooling capacity

Data Centre Workload Placement (WLP) Governance

• Responsible for WLP Request lifecycle management

• Ensure standard adherence to client WLP process

• Act as an operational Interface to various stakeholders

• Responsible for grid location mapping

• Ensure density mapping per pre-defined standards

• Provide management reporting as required

• Ensure compliance with hardware specification requirements including density management, installation policies and best practices for hardware

• Asset Management

• Ensure asset management is performed to maintain client inventory tools and databases

• Perform Capacity Modeling

• Ensure capacity reports are updated

• Project Management

• Represent client Data Centre Facilities team on all planning meetings

• Maintain ownership and end to end responsibility of scheduling and coordinating all onsite activates according to the project plan

• Set expectations regarding timelines for the facilities activities

• Update reports and tracking templates related to the projects

Service Management

• Perform incident, problem, change functions in client designated Service Management system

• Ensure compliance to client Service Management system for all scheduled activities

• Ensure time reporting in client designated change systems as required.

Data Centre Hardware Activities

• Assist with daily data centre hardware support activities

• Installation and removal of hardware

• Trouble shooting of cabling (Copper and Fiber)

• Trouble shooting hardware failures

• Device Validation

• Asset Management functions

Media functions

• Filing and Cataloging of media

• Scanning media

• Shipping/Receiving of media and peripherals

• Other basic media functions

Skills and Qualifications

• Minimum 5 years physical onsite Data Centre experience supporting the Data Centre equipment and/or infrastructure (Power, Space, Cooling, Equipment)

• Ability to evaluate all manufacturers’ specifications for equipment new/old in order to assign placement in the Data Centre

• Knowledge of basic electrical requirements and conversions (i.e. Kilowatts, Amps, phases, etc.)

• Provide review for proposed solutions to validate requirements and identify potential faults/single points of failure

• Experience working in a Structured ITIL and or ISO environment utilizing Problem, Change, and Incident disciplines

• Quickly learn, adapt, and retain Data Centre and Client specific information

• Great team work capabilities

• Ability to work multiple projects simultaneously

• Scheduling flexibility to complete assigned migrations/projects

• Excellent communication and written skills

• Proficient in MS-Office Suite including Word, Excel, Power Point, and Project

• Ability to lift 50 lbs

• Capability to spend extended durations standing or walking

• Any Technical or PMP Certifications

• Security clearance may be required to be obtained if working in cleared areas